TITAH, Titah; TATA SUTABRI. Analisis Kualitas Layanan Shopee menggunakan pendekatan E-ServQual dan Potential Gain in Customer Value(PGCV) . JUPITER: Jurnal Penelitian Ilmu dan Teknologi Komputer, [S. l.], v. 15, n. 2, p. 1095–1107, 2023. DOI: 10.5281/zenodo.10075026. Disponível em: https://jurnal.polsri.ac.id/index.php/jupiter/article/view/8106. Acesso em: 23 nov. 2024.