Jurnal Terapan Ilmu Ekonomi, Manajemen dan Bisnis

Kualitas Layanan dan Persepsi Manfaat terhadap Kepuasan Nasabah Menggunakan QRIS pada PT Bank Sumsel Bangka Belitung

2023-08-01T13:02:10+07:00

QRIS is a payment using the QR Code method that is easier, faster, and secure. Therefore the quality of service must be improved. This study aims to determine the use, service quality and perceived benefits of customer satisfaction using QRIS at PT Bank Sumsel Babel. This study uses a quantitative method which sources data from the results of questionnaires and data processing techniques using SPSS Version 26. This data processing uses multiple linear regression analysis. The results of this study conclude that the use of QRIS has an effect, because people in the current era use technology a lot for their daily activities and it is also more effective. The perception of benefits has an influence because the QRIS from the BSB bank is guaranteed confidentiality and is also safer to use than using cash. PT Bank Sumsel Babel must carry out socialization frequently and interestingly so that customers who do not know that transacting using QRIS get more benefits and benefits, and improve the quality of service even better and add features to QRIS so that it is maximized.

Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan pada PT. Satrindo Jaya Agropalma Kabupaten Musi Rawas

2024-04-20T11:18:54+07:00

This study aims to determine the effect of workload and work environment on job satisfaction of employees of PT. Satrindo Jaya Agropalma Kab. Musi Rawas either simultaneously or partially. The type of research used is associative. Data collection techniques used in this study are questionnaires and documentation. Population in research at PT. Satrindo Jaya Agropalma Kab. Musi Rawas has 102 employees, and the sample number is 51 employees. The analysis of data used in this study is qualitative quantitative. The analysis technique used is multiple linear regression, f Test, t test and coefficient of determination with a significant level of 10%. The results showed that there is a significant influence of workload and work environment on Employee Job Satisfaction. Partially shows there is a significant influence of workload or work environment on job satisfaction of employees of PT. Satrindo Jaya Agropalma Kab. Musi Rawas. The result of the coefficient of determination adjusted R square is 0.529, this means that the workload and work environment are able to contribute to Employee Job Satisfaction by 52.9%.