PENGARUH KETERLIBATAN KARYAWAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI
Main Article Content
Abstract
Engagement of employee is an interesting concept to study in relation to other concepts that support the success of an organization. This study is based on a quantitative method approach using path analysis to illustrate the relationships between concepts. The research sample is a travel agency employee in Palembang by determining the sample using a purposive sampling technique. The study explained that the relationship between employee involvement with employee satisfaction was stated to have no significant effect. The relationship between employee involvement with employee performance is stated to have no significant effect. Then, the relationship between employee satisfaction with employee performance is stated to have a significant effect. Study outcomes are expected to contribute to the management of travel agents in managing employees.
Article Details
How to Cite
Munfaridi, M., & Sayuti, A. J. (2020). PENGARUH KETERLIBATAN KARYAWAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI. Jurnal Aplikasi Manajemen Dan Bisnis, 1(1), 36–46. https://doi.org/10.5281/zenodo.3952892
Section
Articles
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
References
Abraham, S. (2012). “Job satisfaction as an antecedent to employee engagement”. SIES Journal of Management, 8(2), 27-36.
Antoncic, J.A. and Antoncic, B. (2011), “Employee satisfaction, intrapreneurship and firm growth: a model”, Industrial Management & Data system, Vol. 111 No. 4, pp. 589-607.
Badal, S. and Harter, J.K. (2013), “Gender diversity, business-unit engagement, and performance”, Journal of Leadership and Organizational Studies, Vol. 21 No. 4, pp. 354-365.
Bakker, A.B. (2009), “Building engagement in the workplace”, in Burke, R.J. and Cooper, C.L. (Eds), The Peak Performing Organization, Routledge, New York, NY, pp. 50-72.
Bakker, A. B., Albrecht, S. L., and Leiter, M. P. (2011), "Key questions regarding work engagement", European Journal of Work and Organizational Psychology, Vol. 20 No.1, pp. 4–28.
Bakker, A.B. and Demerouti, E. (2008), “Towards a model of work engagement”, Career Development International, Vol. 13 No. 3, pp. 209-223.
Bakker, A.B. and Schaufeli, W.B. (2008), “Positive organizational behavior: engaged employees in flourishing organizations”, Journal of Organizational Behavior, Vol. 29 No. 2, pp. 147-154.
Baumruk, R. (2004), “The missing link: the role of employee engagement in business success”, Workspan, Vol. 47 No. 11, pp. 48-52.
Cardy, R.L. (2004). “Performance management: Concepts, Skills, and Exercises, M.E. Sharpe, Armonk, NY.
Cole, M.S., Walter, F., Bedeian, A.G. and O’Boyle, E.H. (2012), “Job burnout and employee engagement a meta-analytic examination of construct proliferation”, Journal of Management, Vol. 38 No. 5, pp. 1550-1581.
Dajani, M.A.Z. (2015), “The impact of employee engagement on job performance and organisational commitment in the Egyptian banking sector”, Journal of Business and Management Sciences, Vol. 3 No. 5, pp. 138-147.
Delery, J.E. and Doty, D.H. (1996), “Modes of theorizing in strategic human resources management: test of universalistic, contingency, and configurational performance predictions”, Academy of Management Journal, Vol. 39 No. 4, pp. 802-835.
Eldor, L. (2017), “Looking on the bright side: the positive role of organisational politics in the relationship between employee engagement and performance at work”, Applied Psychology, Vol. 66 No. 2, pp. 233-259.
Eldor, L. and Harpaz, I. (2016), “A process model of employee engagement: the learning climate and its relationship with extra-role performance behaviors”, Journal of Organizational Behavior, Vol. 37 No. 2, pp. 213-235.
Elo, S., Kaariainen, M., Kanste, O., Polkki, T., Utriainen, K., and Kyngas, H. (2014). Qualitative content analysis: A focus on trustworthiness. SAGE Open, 4(1). doi:10.1177/2158244014522633
Falkenburg, K., and Schyns, B. (2007), “Work satisfaction, organizational commitment and withdrawal behaviors”, Management Research News, Vol. 30 No. 10, pp. 708-723.
Griffin, M. A., Neal, A., and Parker, S. K. (2007), "A new model of work role performance: Positive behavior in uncertain and interdependent contexts", Academy of Management Journal, Vol. 50 No. 2, pp. 327–347.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2010), Multivariate Data Analysis, Pearson Prentice Hall, Upper Saddle River, NJ.
Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K. (2001). The Job Satisfaction–Job Performance Relationship: A Qualitative and Quantitative Review. Psychological Bulletin, 127, 376–407.
Karatepe, O.M. and Ngeche, R.N. (2012), “Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroon”, Journal of Hospitality Marketing and Management, Vol. 21 No. 4, pp. 440-461.
Kim–Soon, N., and Manikayasagam, G. (2015). “Employee engagement and job satisfaction”. Retrieved January 14, 2017 from https://www.researchgate.net/ publication/283267162. doi: 10.13140/RG.2.1.5050.6966
Kim, W., Kolb, J.A. and Kim, T. (2013), “The relationship between work engagement and performance: a review of empirical literature and a proposed research agenda”, Human Resource Development Review, Vol. 12 No. 3, pp. 248-276.
Lee, Jung. Hoon., and Ok, C. Y. (2015). “Hotel Employee Work Engagement and Its Consequences”, Journal of Hospitality Marketing and Management, 25(2), 133-166.
Macey, W.H. and Schneider, B. (2008), “The meaning of employee engagement”, Industrial and Organizational Psychology, Vol. 1 No. 1, pp. 3-30.
Mann, A., and Harter, J. (2016), "The worldwide employee engagement crises", Available at: http://www.gallup.com/businessjournal/188033/worldwide-employee-engagementcrisis. aspx
Meyer, J.P., Gagne, M. and Parfyonova, N.M. (2010), “Toward an evidence-based model of engagement: what we can learn from motivation and commitment research”, in Albrecht, S.L. (Ed.), Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, Edward Elgar, Cheltenham, pp. 62-73.
Mone, E.M. and London, M. (2010), Employee Engagement Through Effective Performance Management: A Practical Guide for Managers, Routledge, New York, NY.
Perera, G.D.N., Khatibi, A., Navaratna, N. and Chinna, K. (2014), “Job satisfaction and job performance among factory employees in apparel sector”, Asian Journal of Management Sciences & Education, Vol. 3 No. 1, pp. 96-104.
Per Ohly, S., Sonnentag, S., Niessen, C., and Zapf, D. (2010). Diary studies in organizational research. Journal of Personnel Psychology, 9, pp. 79-93.
Rich, B.L., Lepine, J.A. and Crawford, E.R. (2010), “Job engagement: antecedents and effects on job performance”, Academy of Management Journal, Vol. 53 No. 3, pp. 617-635.
Salanova, M., and Schaufeli, W.B. (2008), “A cross-national study of work engagement as a mediator between job resources and proactive behavior”, The International Journal of Human Resource Management, Vol. 19 No. 1, pp. 116-131.
Schaufeli, W. B., 2013. What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Schantz & E. Soan (Eds), Employment Engagement in Theory and Practice. London: Routledge.
Schaufeli, W.B. and Bakker, A.B. (2004), “Job demands, job resources and their relationship with burnout and engagement: a multi-sample study”, Journal of Organizational Behavior, Vol. 25 No. 3, pp. 293-315.
Van Knippenberg, D. (2000), “Work motivation and performance: a social identity perspective”, Journal of Applied Psychology, Vol. 49 No. 3, pp. 357-371.
Vecina, M.L., Chacon, F., Suerio, M. and Barron, A. (2012), “Volunteer engagement: does engagement predict the degree of satisfaction among new volunteers and the commitment of those who have been active longer?”, Applied Psychology: An International Review, Vol. 61 No. 1, pp. 130-148
Vigoda-Gadot, E., Eldor, L., and Schohat, L. M. (2013), "Engage them to public service:Conceptualization and empirical examination of employee engagement in public administration", American Review of Public Administration, Vol. 43 No. 5, pp. 518–538.
Wong, Y.T., Wong, Y.W. and Wong, C.S. (2015), “An integrative model of turnover intention: antecedents and their effects on employee performance in Chinese joint ventures”, Journal of Chinese Human Resource Management, Vol. 6 No. 1, pp. 71-90.
Antoncic, J.A. and Antoncic, B. (2011), “Employee satisfaction, intrapreneurship and firm growth: a model”, Industrial Management & Data system, Vol. 111 No. 4, pp. 589-607.
Badal, S. and Harter, J.K. (2013), “Gender diversity, business-unit engagement, and performance”, Journal of Leadership and Organizational Studies, Vol. 21 No. 4, pp. 354-365.
Bakker, A.B. (2009), “Building engagement in the workplace”, in Burke, R.J. and Cooper, C.L. (Eds), The Peak Performing Organization, Routledge, New York, NY, pp. 50-72.
Bakker, A. B., Albrecht, S. L., and Leiter, M. P. (2011), "Key questions regarding work engagement", European Journal of Work and Organizational Psychology, Vol. 20 No.1, pp. 4–28.
Bakker, A.B. and Demerouti, E. (2008), “Towards a model of work engagement”, Career Development International, Vol. 13 No. 3, pp. 209-223.
Bakker, A.B. and Schaufeli, W.B. (2008), “Positive organizational behavior: engaged employees in flourishing organizations”, Journal of Organizational Behavior, Vol. 29 No. 2, pp. 147-154.
Baumruk, R. (2004), “The missing link: the role of employee engagement in business success”, Workspan, Vol. 47 No. 11, pp. 48-52.
Cardy, R.L. (2004). “Performance management: Concepts, Skills, and Exercises, M.E. Sharpe, Armonk, NY.
Cole, M.S., Walter, F., Bedeian, A.G. and O’Boyle, E.H. (2012), “Job burnout and employee engagement a meta-analytic examination of construct proliferation”, Journal of Management, Vol. 38 No. 5, pp. 1550-1581.
Dajani, M.A.Z. (2015), “The impact of employee engagement on job performance and organisational commitment in the Egyptian banking sector”, Journal of Business and Management Sciences, Vol. 3 No. 5, pp. 138-147.
Delery, J.E. and Doty, D.H. (1996), “Modes of theorizing in strategic human resources management: test of universalistic, contingency, and configurational performance predictions”, Academy of Management Journal, Vol. 39 No. 4, pp. 802-835.
Eldor, L. (2017), “Looking on the bright side: the positive role of organisational politics in the relationship between employee engagement and performance at work”, Applied Psychology, Vol. 66 No. 2, pp. 233-259.
Eldor, L. and Harpaz, I. (2016), “A process model of employee engagement: the learning climate and its relationship with extra-role performance behaviors”, Journal of Organizational Behavior, Vol. 37 No. 2, pp. 213-235.
Elo, S., Kaariainen, M., Kanste, O., Polkki, T., Utriainen, K., and Kyngas, H. (2014). Qualitative content analysis: A focus on trustworthiness. SAGE Open, 4(1). doi:10.1177/2158244014522633
Falkenburg, K., and Schyns, B. (2007), “Work satisfaction, organizational commitment and withdrawal behaviors”, Management Research News, Vol. 30 No. 10, pp. 708-723.
Griffin, M. A., Neal, A., and Parker, S. K. (2007), "A new model of work role performance: Positive behavior in uncertain and interdependent contexts", Academy of Management Journal, Vol. 50 No. 2, pp. 327–347.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2010), Multivariate Data Analysis, Pearson Prentice Hall, Upper Saddle River, NJ.
Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K. (2001). The Job Satisfaction–Job Performance Relationship: A Qualitative and Quantitative Review. Psychological Bulletin, 127, 376–407.
Karatepe, O.M. and Ngeche, R.N. (2012), “Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroon”, Journal of Hospitality Marketing and Management, Vol. 21 No. 4, pp. 440-461.
Kim–Soon, N., and Manikayasagam, G. (2015). “Employee engagement and job satisfaction”. Retrieved January 14, 2017 from https://www.researchgate.net/ publication/283267162. doi: 10.13140/RG.2.1.5050.6966
Kim, W., Kolb, J.A. and Kim, T. (2013), “The relationship between work engagement and performance: a review of empirical literature and a proposed research agenda”, Human Resource Development Review, Vol. 12 No. 3, pp. 248-276.
Lee, Jung. Hoon., and Ok, C. Y. (2015). “Hotel Employee Work Engagement and Its Consequences”, Journal of Hospitality Marketing and Management, 25(2), 133-166.
Macey, W.H. and Schneider, B. (2008), “The meaning of employee engagement”, Industrial and Organizational Psychology, Vol. 1 No. 1, pp. 3-30.
Mann, A., and Harter, J. (2016), "The worldwide employee engagement crises", Available at: http://www.gallup.com/businessjournal/188033/worldwide-employee-engagementcrisis. aspx
Meyer, J.P., Gagne, M. and Parfyonova, N.M. (2010), “Toward an evidence-based model of engagement: what we can learn from motivation and commitment research”, in Albrecht, S.L. (Ed.), Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, Edward Elgar, Cheltenham, pp. 62-73.
Mone, E.M. and London, M. (2010), Employee Engagement Through Effective Performance Management: A Practical Guide for Managers, Routledge, New York, NY.
Perera, G.D.N., Khatibi, A., Navaratna, N. and Chinna, K. (2014), “Job satisfaction and job performance among factory employees in apparel sector”, Asian Journal of Management Sciences & Education, Vol. 3 No. 1, pp. 96-104.
Per Ohly, S., Sonnentag, S., Niessen, C., and Zapf, D. (2010). Diary studies in organizational research. Journal of Personnel Psychology, 9, pp. 79-93.
Rich, B.L., Lepine, J.A. and Crawford, E.R. (2010), “Job engagement: antecedents and effects on job performance”, Academy of Management Journal, Vol. 53 No. 3, pp. 617-635.
Salanova, M., and Schaufeli, W.B. (2008), “A cross-national study of work engagement as a mediator between job resources and proactive behavior”, The International Journal of Human Resource Management, Vol. 19 No. 1, pp. 116-131.
Schaufeli, W. B., 2013. What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Schantz & E. Soan (Eds), Employment Engagement in Theory and Practice. London: Routledge.
Schaufeli, W.B. and Bakker, A.B. (2004), “Job demands, job resources and their relationship with burnout and engagement: a multi-sample study”, Journal of Organizational Behavior, Vol. 25 No. 3, pp. 293-315.
Van Knippenberg, D. (2000), “Work motivation and performance: a social identity perspective”, Journal of Applied Psychology, Vol. 49 No. 3, pp. 357-371.
Vecina, M.L., Chacon, F., Suerio, M. and Barron, A. (2012), “Volunteer engagement: does engagement predict the degree of satisfaction among new volunteers and the commitment of those who have been active longer?”, Applied Psychology: An International Review, Vol. 61 No. 1, pp. 130-148
Vigoda-Gadot, E., Eldor, L., and Schohat, L. M. (2013), "Engage them to public service:Conceptualization and empirical examination of employee engagement in public administration", American Review of Public Administration, Vol. 43 No. 5, pp. 518–538.
Wong, Y.T., Wong, Y.W. and Wong, C.S. (2015), “An integrative model of turnover intention: antecedents and their effects on employee performance in Chinese joint ventures”, Journal of Chinese Human Resource Management, Vol. 6 No. 1, pp. 71-90.