PENGARUH KETERLIBATAN KARYAWAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI
DOI:
https://doi.org/10.5281/zenodo.3952892Abstract
Engagement of employee is an interesting concept to study in relation to other concepts that support the success of an organization. This study is based on a quantitative method approach using path analysis to illustrate the relationships between concepts. The research sample is a travel agency employee in Palembang by determining the sample using a purposive sampling technique. The study explained that the relationship between employee involvement with employee satisfaction was stated to have no significant effect. The relationship between employee involvement with employee performance is stated to have no significant effect. Then, the relationship between employee satisfaction with employee performance is stated to have a significant effect. Study outcomes are expected to contribute to the management of travel agents in managing employees.References
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Antoncic, J.A. and Antoncic, B. (2011), “Employee satisfaction, intrapreneurship and firm growth: a modelâ€, Industrial Management & Data system, Vol. 111 No. 4, pp. 589-607.
Badal, S. and Harter, J.K. (2013), “Gender diversity, business-unit engagement, and performanceâ€, Journal of Leadership and Organizational Studies, Vol. 21 No. 4, pp. 354-365.
Bakker, A.B. (2009), “Building engagement in the workplaceâ€, in Burke, R.J. and Cooper, C.L. (Eds), The Peak Performing Organization, Routledge, New York, NY, pp. 50-72.
Bakker, A. B., Albrecht, S. L., and Leiter, M. P. (2011), "Key questions regarding work engagement", European Journal of Work and Organizational Psychology, Vol. 20 No.1, pp. 4–28.
Bakker, A.B. and Demerouti, E. (2008), “Towards a model of work engagementâ€, Career Development International, Vol. 13 No. 3, pp. 209-223.
Bakker, A.B. and Schaufeli, W.B. (2008), “Positive organizational behavior: engaged employees in flourishing organizationsâ€, Journal of Organizational Behavior, Vol. 29 No. 2, pp. 147-154.
Baumruk, R. (2004), “The missing link: the role of employee engagement in business successâ€, Workspan, Vol. 47 No. 11, pp. 48-52.
Cardy, R.L. (2004). “Performance management: Concepts, Skills, and Exercises, M.E. Sharpe, Armonk, NY.
Cole, M.S., Walter, F., Bedeian, A.G. and O’Boyle, E.H. (2012), “Job burnout and employee engagement a meta-analytic examination of construct proliferationâ€, Journal of Management, Vol. 38 No. 5, pp. 1550-1581.
Dajani, M.A.Z. (2015), “The impact of employee engagement on job performance and organisational commitment in the Egyptian banking sectorâ€, Journal of Business and Management Sciences, Vol. 3 No. 5, pp. 138-147.
Delery, J.E. and Doty, D.H. (1996), “Modes of theorizing in strategic human resources management: test of universalistic, contingency, and configurational performance predictionsâ€, Academy of Management Journal, Vol. 39 No. 4, pp. 802-835.
Eldor, L. (2017), “Looking on the bright side: the positive role of organisational politics in the relationship between employee engagement and performance at workâ€, Applied Psychology, Vol. 66 No. 2, pp. 233-259.
Eldor, L. and Harpaz, I. (2016), “A process model of employee engagement: the learning climate and its relationship with extra-role performance behaviorsâ€, Journal of Organizational Behavior, Vol. 37 No. 2, pp. 213-235.
Elo, S., Kaariainen, M., Kanste, O., Polkki, T., Utriainen, K., and Kyngas, H. (2014). Qualitative content analysis: A focus on trustworthiness. SAGE Open, 4(1). doi:10.1177/2158244014522633
Falkenburg, K., and Schyns, B. (2007), “Work satisfaction, organizational commitment and withdrawal behaviorsâ€, Management Research News, Vol. 30 No. 10, pp. 708-723.
Griffin, M. A., Neal, A., and Parker, S. K. (2007), "A new model of work role performance: Positive behavior in uncertain and interdependent contexts", Academy of Management Journal, Vol. 50 No. 2, pp. 327–347.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2010), Multivariate Data Analysis, Pearson Prentice Hall, Upper Saddle River, NJ.
Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K. (2001). The Job Satisfaction–Job Performance Relationship: A Qualitative and Quantitative Review. Psychological Bulletin, 127, 376–407.
Karatepe, O.M. and Ngeche, R.N. (2012), “Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroonâ€, Journal of Hospitality Marketing and Management, Vol. 21 No. 4, pp. 440-461.
Kim–Soon, N., and Manikayasagam, G. (2015). “Employee engagement and job satisfactionâ€. Retrieved January 14, 2017 from https://www.researchgate.net/ publication/283267162. doi: 10.13140/RG.2.1.5050.6966
Kim, W., Kolb, J.A. and Kim, T. (2013), “The relationship between work engagement and performance: a review of empirical literature and a proposed research agendaâ€, Human Resource Development Review, Vol. 12 No. 3, pp. 248-276.
Lee, Jung. Hoon., and Ok, C. Y. (2015). “Hotel Employee Work Engagement and Its Consequencesâ€, Journal of Hospitality Marketing and Management, 25(2), 133-166.
Macey, W.H. and Schneider, B. (2008), “The meaning of employee engagementâ€, Industrial and Organizational Psychology, Vol. 1 No. 1, pp. 3-30.
Mann, A., and Harter, J. (2016), "The worldwide employee engagement crises", Available at: http://www.gallup.com/businessjournal/188033/worldwide-employee-engagementcrisis. aspx
Meyer, J.P., Gagne, M. and Parfyonova, N.M. (2010), “Toward an evidence-based model of engagement: what we can learn from motivation and commitment researchâ€, in Albrecht, S.L. (Ed.), Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, Edward Elgar, Cheltenham, pp. 62-73.
Mone, E.M. and London, M. (2010), Employee Engagement Through Effective Performance Management: A Practical Guide for Managers, Routledge, New York, NY.
Perera, G.D.N., Khatibi, A., Navaratna, N. and Chinna, K. (2014), “Job satisfaction and job performance among factory employees in apparel sectorâ€, Asian Journal of Management Sciences & Education, Vol. 3 No. 1, pp. 96-104.
Per Ohly, S., Sonnentag, S., Niessen, C., and Zapf, D. (2010). Diary studies in organizational research. Journal of Personnel Psychology, 9, pp. 79-93.
Rich, B.L., Lepine, J.A. and Crawford, E.R. (2010), “Job engagement: antecedents and effects on job performanceâ€, Academy of Management Journal, Vol. 53 No. 3, pp. 617-635.
Salanova, M., and Schaufeli, W.B. (2008), “A cross-national study of work engagement as a mediator between job resources and proactive behaviorâ€, The International Journal of Human Resource Management, Vol. 19 No. 1, pp. 116-131.
Schaufeli, W. B., 2013. What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Schantz & E. Soan (Eds), Employment Engagement in Theory and Practice. London: Routledge.
Schaufeli, W.B. and Bakker, A.B. (2004), “Job demands, job resources and their relationship with burnout and engagement: a multi-sample studyâ€, Journal of Organizational Behavior, Vol. 25 No. 3, pp. 293-315.
Van Knippenberg, D. (2000), “Work motivation and performance: a social identity perspectiveâ€, Journal of Applied Psychology, Vol. 49 No. 3, pp. 357-371.
Vecina, M.L., Chacon, F., Suerio, M. and Barron, A. (2012), “Volunteer engagement: does engagement predict the degree of satisfaction among new volunteers and the commitment of those who have been active longer?â€, Applied Psychology: An International Review, Vol. 61 No. 1, pp. 130-148
Vigoda-Gadot, E., Eldor, L., and Schohat, L. M. (2013), "Engage them to public service:Conceptualization and empirical examination of employee engagement in public administration", American Review of Public Administration, Vol. 43 No. 5, pp. 518–538.
Wong, Y.T., Wong, Y.W. and Wong, C.S. (2015), “An integrative model of turnover intention: antecedents and their effects on employee performance in Chinese joint venturesâ€, Journal of Chinese Human Resource Management, Vol. 6 No. 1, pp. 71-90.
Antoncic, J.A. and Antoncic, B. (2011), “Employee satisfaction, intrapreneurship and firm growth: a modelâ€, Industrial Management & Data system, Vol. 111 No. 4, pp. 589-607.
Badal, S. and Harter, J.K. (2013), “Gender diversity, business-unit engagement, and performanceâ€, Journal of Leadership and Organizational Studies, Vol. 21 No. 4, pp. 354-365.
Bakker, A.B. (2009), “Building engagement in the workplaceâ€, in Burke, R.J. and Cooper, C.L. (Eds), The Peak Performing Organization, Routledge, New York, NY, pp. 50-72.
Bakker, A. B., Albrecht, S. L., and Leiter, M. P. (2011), "Key questions regarding work engagement", European Journal of Work and Organizational Psychology, Vol. 20 No.1, pp. 4–28.
Bakker, A.B. and Demerouti, E. (2008), “Towards a model of work engagementâ€, Career Development International, Vol. 13 No. 3, pp. 209-223.
Bakker, A.B. and Schaufeli, W.B. (2008), “Positive organizational behavior: engaged employees in flourishing organizationsâ€, Journal of Organizational Behavior, Vol. 29 No. 2, pp. 147-154.
Baumruk, R. (2004), “The missing link: the role of employee engagement in business successâ€, Workspan, Vol. 47 No. 11, pp. 48-52.
Cardy, R.L. (2004). “Performance management: Concepts, Skills, and Exercises, M.E. Sharpe, Armonk, NY.
Cole, M.S., Walter, F., Bedeian, A.G. and O’Boyle, E.H. (2012), “Job burnout and employee engagement a meta-analytic examination of construct proliferationâ€, Journal of Management, Vol. 38 No. 5, pp. 1550-1581.
Dajani, M.A.Z. (2015), “The impact of employee engagement on job performance and organisational commitment in the Egyptian banking sectorâ€, Journal of Business and Management Sciences, Vol. 3 No. 5, pp. 138-147.
Delery, J.E. and Doty, D.H. (1996), “Modes of theorizing in strategic human resources management: test of universalistic, contingency, and configurational performance predictionsâ€, Academy of Management Journal, Vol. 39 No. 4, pp. 802-835.
Eldor, L. (2017), “Looking on the bright side: the positive role of organisational politics in the relationship between employee engagement and performance at workâ€, Applied Psychology, Vol. 66 No. 2, pp. 233-259.
Eldor, L. and Harpaz, I. (2016), “A process model of employee engagement: the learning climate and its relationship with extra-role performance behaviorsâ€, Journal of Organizational Behavior, Vol. 37 No. 2, pp. 213-235.
Elo, S., Kaariainen, M., Kanste, O., Polkki, T., Utriainen, K., and Kyngas, H. (2014). Qualitative content analysis: A focus on trustworthiness. SAGE Open, 4(1). doi:10.1177/2158244014522633
Falkenburg, K., and Schyns, B. (2007), “Work satisfaction, organizational commitment and withdrawal behaviorsâ€, Management Research News, Vol. 30 No. 10, pp. 708-723.
Griffin, M. A., Neal, A., and Parker, S. K. (2007), "A new model of work role performance: Positive behavior in uncertain and interdependent contexts", Academy of Management Journal, Vol. 50 No. 2, pp. 327–347.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2010), Multivariate Data Analysis, Pearson Prentice Hall, Upper Saddle River, NJ.
Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K. (2001). The Job Satisfaction–Job Performance Relationship: A Qualitative and Quantitative Review. Psychological Bulletin, 127, 376–407.
Karatepe, O.M. and Ngeche, R.N. (2012), “Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroonâ€, Journal of Hospitality Marketing and Management, Vol. 21 No. 4, pp. 440-461.
Kim–Soon, N., and Manikayasagam, G. (2015). “Employee engagement and job satisfactionâ€. Retrieved January 14, 2017 from https://www.researchgate.net/ publication/283267162. doi: 10.13140/RG.2.1.5050.6966
Kim, W., Kolb, J.A. and Kim, T. (2013), “The relationship between work engagement and performance: a review of empirical literature and a proposed research agendaâ€, Human Resource Development Review, Vol. 12 No. 3, pp. 248-276.
Lee, Jung. Hoon., and Ok, C. Y. (2015). “Hotel Employee Work Engagement and Its Consequencesâ€, Journal of Hospitality Marketing and Management, 25(2), 133-166.
Macey, W.H. and Schneider, B. (2008), “The meaning of employee engagementâ€, Industrial and Organizational Psychology, Vol. 1 No. 1, pp. 3-30.
Mann, A., and Harter, J. (2016), "The worldwide employee engagement crises", Available at: http://www.gallup.com/businessjournal/188033/worldwide-employee-engagementcrisis. aspx
Meyer, J.P., Gagne, M. and Parfyonova, N.M. (2010), “Toward an evidence-based model of engagement: what we can learn from motivation and commitment researchâ€, in Albrecht, S.L. (Ed.), Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, Edward Elgar, Cheltenham, pp. 62-73.
Mone, E.M. and London, M. (2010), Employee Engagement Through Effective Performance Management: A Practical Guide for Managers, Routledge, New York, NY.
Perera, G.D.N., Khatibi, A., Navaratna, N. and Chinna, K. (2014), “Job satisfaction and job performance among factory employees in apparel sectorâ€, Asian Journal of Management Sciences & Education, Vol. 3 No. 1, pp. 96-104.
Per Ohly, S., Sonnentag, S., Niessen, C., and Zapf, D. (2010). Diary studies in organizational research. Journal of Personnel Psychology, 9, pp. 79-93.
Rich, B.L., Lepine, J.A. and Crawford, E.R. (2010), “Job engagement: antecedents and effects on job performanceâ€, Academy of Management Journal, Vol. 53 No. 3, pp. 617-635.
Salanova, M., and Schaufeli, W.B. (2008), “A cross-national study of work engagement as a mediator between job resources and proactive behaviorâ€, The International Journal of Human Resource Management, Vol. 19 No. 1, pp. 116-131.
Schaufeli, W. B., 2013. What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Schantz & E. Soan (Eds), Employment Engagement in Theory and Practice. London: Routledge.
Schaufeli, W.B. and Bakker, A.B. (2004), “Job demands, job resources and their relationship with burnout and engagement: a multi-sample studyâ€, Journal of Organizational Behavior, Vol. 25 No. 3, pp. 293-315.
Van Knippenberg, D. (2000), “Work motivation and performance: a social identity perspectiveâ€, Journal of Applied Psychology, Vol. 49 No. 3, pp. 357-371.
Vecina, M.L., Chacon, F., Suerio, M. and Barron, A. (2012), “Volunteer engagement: does engagement predict the degree of satisfaction among new volunteers and the commitment of those who have been active longer?â€, Applied Psychology: An International Review, Vol. 61 No. 1, pp. 130-148
Vigoda-Gadot, E., Eldor, L., and Schohat, L. M. (2013), "Engage them to public service:Conceptualization and empirical examination of employee engagement in public administration", American Review of Public Administration, Vol. 43 No. 5, pp. 518–538.
Wong, Y.T., Wong, Y.W. and Wong, C.S. (2015), “An integrative model of turnover intention: antecedents and their effects on employee performance in Chinese joint venturesâ€, Journal of Chinese Human Resource Management, Vol. 6 No. 1, pp. 71-90.
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2020-07-19
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Munfaridi, M., & Sayuti, A. J. (2020). PENGARUH KETERLIBATAN KARYAWAN TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI. Jurnal Aplikasi Manajemen Dan Bisnis, 1(1), 36–46. https://doi.org/10.5281/zenodo.3952892
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